CONTACT US - Contact us between the hours of 8am and 5pm Pacific Standard time With questions and or concerns.
Box 984, Snohomish
TOEKICKswitch limited warranty extends only to the original purchaser, and or installation. The product is guaranteed to be free of defects in materials and workmanship for 1 year from date of purchase. Improper installation, use or tampering will void the TOEKICKswitch warranty. TOEKICKswitch reserves the right to repair or replace returned switches.
30 DAY RETURN POLICY - Please enter your order number below to initiate the Return Merchandise Process
Items may be returned within 30 days from the date they were shipped from our warehouse without a restocking fee.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All returns, require a receipt or proof of purchase along with the serial number located on the back of the switch.
WHAT SHOULD I DO TO INSURE A SMOOTH RETURN PROCESS?
1) To receive credit for returned parts and accessories, all items must be in sellable condition. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@toekickswitch.
2) There are certain situations where only partial refunds are granted (if applicable). Example, switch has been improperly installed or tampered with.
3) Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
4) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable) - If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
SALE ITEMS (if applicable) - Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable) - We only replace items if they are defective or damaged. If you need to exchange, and submit a request. For the same item, send us an email at firstname.lastname@example.org and send your item to: 6029 171st Ave SE Snohomish Washington US 98290.
SHIPPING - To return your product, you should mail your product to: 6029, 171st Ave SE, Snohomish, Washington, US 98290 Customer is responsible for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.